星展银行回应新加坡金管局取消其对该行的为期六个月非必要IT系统变更及并购业务暂停之限制 | English

Singapore.30 Apr 2024

承诺确保系统韧性与创新之间取得良好平衡;从而提供可靠、无缝且便捷的银行业务


Singapore, 30 Apr 2024 - 星展银行今日回应 新加坡金融管理局(金管局)的公告 表示,该行恢复非必要IT系统变更和并购业务,不会减少其对加强技术韧性和增强数码化服务能力的关注。

自 2023 年 5 月以来,星展银行一直在执行全面的技术韧性路线图,以便为客户提供更高程度的服务能力。自 2023 年 11 月起,金管局暂停了该行部分非必要IT系统变更六个月,这使得银行能够进一步优先关注并投入资源到提升技术韧性方面。

值得一提的是,为了提高服务能力同时加快发生中断时的恢复时间,该银行在技术风险治理和监督、系统弹性、变更管理和事件管理等领域采取了一系列关键举措。例如:

  • 加强了独立风险职能;
  • 简化系统架构,增强关键业务的系统冗余度,减少单点故障;
  • 收紧变革管理流程;以及
  • 增强了快速查明事件并解决问题的能力


有几个领域的工作仍在持续进行中。其中包括继续简化和加强银行的系统架构;在关键第三方技术中建立更深入专业的团队;扩大人工智能的使用,进一步加强变革管理;创建更多监控工具,以便能够更快地发现潜在问题。

星展集团执行总裁高博德 (Piyush Gupta) 表示:“这次暂缓让我们能够反思需要改进的领域,并更好地解决这些问题。虽然已经取得了进展,但我们致力于在此基础上进一步改善。在未来几个月,我们将继续优先考虑为加强技术韧性分配资源。我们还将集中管理层的精力和关注来确保我们的努力持续有效。我们的承诺是确保技术韧性与创新之间保持良好平衡,以满足客户对可靠、无缝和便捷办理银行业务的期望。”



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